Payment not allocated

I want to share my worst experience that i had with DSTV,they honestly dont take their customers seriously, I made a payment on the 4th of November 2023, made a mistake with a reference number, sent my proof of payment to them,till today my payment has not been allocated, my dstv account has been disconnected additional fees added on my account,when you call the agencies they foverever apologising but wont escalate my matter to the billing team, I am very disappointed with the DSTV people,they don't take us as customers very serious. Just one query from the 4th of November till today!!!!!!!!!!!!!!