Payment misunderstanding

I paid dstv R520 on the 26th of June for my monthly subscription of their compact services wich included a reconnection fee. After making payment i then called them to verify payment and reconnection, of which it was successful and agent therefore told me all is well, i asked her since i was cut off in June im paying for july and my reconnection fee thefore will again pay on the 26th when i get money again she agreed and we were on the same page. Today is the 10th my dstv subscription is cut off again barely 2weeks down the line, i contact them via thier chat and on twitter (direct message), they answer me and tell me i was paying for june"while i was not using the service'' and am liable for payment of 450 meaning they tKe +-970 for me to view compact which costs 399 thier agent are now refusing but i asked one of the to please view my previous chats and call records since they record all calls, they told me ((is there anything else we can assist you with??)) meanwhile i was not finished and my matter was not yet resolved. I have been thier client for years now and never came across such poor and disrespectful service since. Im not happy and i hope this comes across to thier attention as i was not served with the level of great service as before coming from them