Payment Mistake on Debit Orders

<p>I would like to make a complaint to DSTV Mulichoice for their huge error they have made on my account.</p> <p>Last year I had signed up for an Explora Package which I should be charged R850 per month.</p> <p>No debit order has been going off and I complained a few times during the course of last year.</p> <p>Prior to me signing up for this package I used the normal PVR Service and used to get debitted the R770 (approx) per month with no issue for a few years. After making them aware of the problem they have now sent me a bill of over R10000 to pay back and/or a payment plan to make with them. Firstly, this is your mistake and I have made you aware of this, my monthly budget cannot factor in R10000 nor can it factor more than R850.00 per month for normal dstv service. Now they want to make a payment plan with me to charge me double per month till the contract ends next year. This is not fair on a good paying customer that has all his accounts paid for, car & house in order. To be told that I will be put on the credit bureau if this payment is not made is pathetic.</p> <p>The person that has made this error should be taking responsibility for this.</p> <p> </p> <p>Regards</p> <p>DSTV Customer </p>