PAYMENT MISSING SINCE OCTOBER

I have been making payments to my account via Online Banking for the last 15 to 20 years. Same account and all other payments. I have called on the 13th of October and spoke to Phindi..sent the proof to her and she was going to forward to Finance..a week later I still heard nothing but received another sms saying my account was arrears I phoned her again and she promised to escalate as they are not allowed to call Finance. I few weeks later I spoke to Neo who referred me to his team leader..I again sent proof of payment and he promised to escalate it, again nothing.. I again spoke to someone 2 weeks back by the name of Matilda who promised to come back to me and still nothing.. I have logged a complaint on the DSTV site and still no one has come back to me. <br> I have now again received a request for payment.<br> <br> I just want my account to be sorted out and the sms to stop as my account is not in arrears