YM
Yonela M
1 reviews | Active since Jul 2024
25 Jul 2024, 21:31
Payment method changed without my permission
My payment method was suddenly converted into debit order by DSTV without my permission. I just received an SMS with a debit, when I call I am told the money cannot be reversed because my payment method is a debit order. The fact that my payment method was changed without my permission doesn’t matter to them. They got my banking details because I had requested for a refund in June due to an overpayment. I did not even get a debit order mandate, then I am getting a surprise debit order. The consultant even went on to say I owe them. All these years I have been paying cash when I need the services.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Jul 2024, 21:44Hi Yonela Manqamane ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Jul 2024, 21:44
Official
Hi Yonela Manqamane ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Jul 2024, 16:48Hi Yonela,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that DStv contracts method of payment are defaulted to debit order.
It reflects that you have a DStv internet on contract, which on your application for the product it was confirmed that the method of payment is debit order.
However, it reflects that as per reference number *** your method of payment was set to cash.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that DStv contracts method of payment are defaulted to debit order.
It reflects that you have a DStv internet on contract, which on your application for the product it was confirmed that the method of payment is debit order.
However, it reflects that as per reference number *** your method of payment was set to cash.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Jul 2024, 16:48
Official
Hi Yonela,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that DStv contracts method of payment are defaulted to debit order.
It reflects that you have a DStv internet on contract, which on your application for the product it was confirmed that the method of payment is debit order.
However, it reflects that as per reference number *** your method of payment was set to cash.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that DStv contracts method of payment are defaulted to debit order.
It reflects that you have a DStv internet on contract, which on your application for the product it was confirmed that the method of payment is debit order.
However, it reflects that as per reference number *** your method of payment was set to cash.
Kind Regards,
DStv: Hello Peter Team
Best regards,