EW
Emily W
1 reviews | Active since Mar 2013
29 Mar 2026, 09:34
Payment made via snap scan but no access to streaming
I paid for streaming service via snap scan on 26 March but no access to channels and account reflects no payment. First agent said they would escalate the issue but when i followed up the next agent said it had not been escalated and then advised it would take 24 to 48 hours to resolve. I have provided proof of payment and have wasted 30 Min via WhatsApp chats trying to resolve this
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Emily W's updateReviewer Update
29 Mar 2026, 09:47I have just gone onto their Facebook site and see the following post:
Why are you not posting a public message on here that your streaming services is down due to client migrations issues. Be open and transparent with your clients. We all know by now your app and tech team cant rollout anything properly. Thats why your streaming app always provides issues. Now you make me phone your call centre to be told your services are not working. Make it public if you have a problem. For the amounts we are paying you at least owe us this!!!
Why are you not posting a public message on here that your streaming services is down due to client migrations issues. Be open and transparent with your clients. We all know by now your app and tech team cant rollout anything properly. Thats why your streaming app always provides issues. Now you make me phone your call centre to be told your services are not working. Make it public if you have a problem. For the amounts we are paying you at least owe us this!!!
EW
Emily W's update29 Mar 2026, 09:47
Reviewer Update
I have just gone onto their Facebook site and see the following post:
Why are you not posting a public message on here that your streaming services is down due to client migrations issues. Be open and transparent with your clients. We all know by now your app and tech team cant rollout anything properly. Thats why your streaming app always provides issues. Now you make me phone your call centre to be told your services are not working. Make it public if you have a problem. For the amounts we are paying you at least owe us this!!!
Why are you not posting a public message on here that your streaming services is down due to client migrations issues. Be open and transparent with your clients. We all know by now your app and tech team cant rollout anything properly. Thats why your streaming app always provides issues. Now you make me phone your call centre to be told your services are not working. Make it public if you have a problem. For the amounts we are paying you at least owe us this!!!