Payment made to DSTV account, proof of payment sent but services still disconnected

I have made payment to my DSTV account on 01 February 2018. I have sent the proof of payment since the 01st of February. I paid via cellphone banking AND NOT EFT, meaning the proof of payment i have is a bank statement which i was also advised by a consultant to send through, which i did for almost five (5) times but still my services get connected for 5 days and disconnected again. Nobody seems to be able to assist. I have been sending and sending e-mails to consultants directly and to the proof of payment e-mail address. I get told i cannot speak to the people at billing. I don't know where else to turn to. The bank statement shows the amount paid as well as the account paid into (the ref number) but still i cannot get any assistance. Please help me as this is a huge inconvenience on my side. Please help me