DZ
Dumo Z
1 reviews | Active since Nov 2014
14 Aug 2015, 09:43
Payment made - Services cancelled
I am a very upset consumer, I always make payment via FNB internet banking using the same reference number and I've never had a problem until this month. I made payment on the 30th of July @ 12:40:42 as per y proof of payment from FNB. Yesterday me and my husband we get home to our surprise our account has been reconnect due to the account being on arrears. This is really unacceptable as payment was made I had to call the call centre to my surprise there the system says no payment was made furthermore had to explain myself. The agent connected us again. I have sent the pop to DSTV, can this be sorted out urgently as it really negligent from your side.
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DStv (MultiChoice)'s replyOfficial
20 Aug 2015, 08:58Hello DumoZwane,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply20 Aug 2015, 08:58
Official
Hello DumoZwane,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complaint.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,