payment made of R319, not seen at multichoice

I made a payment of R319 to multichoice via Eft on 30 September 2015. In the beginning of October my dstv service was cut off. I then made another payment on 08 October of R305.97 via Eft. A few days later, the service was disconnected again. I went to a dstv multichoice agent in Mondeor, I made another payment of R342 on 14 October. I went to their Randburg offices on 31 October to query the amount of R319, the customer service agent saud, she would escalate it to their finance department, with proof if payment. Today the dstv service has been disconnected again.