Payment made not reflecting and no assistance

Did a payment 23 Aug 2017 via the DSTV self service website functionality to top up Box Office account. Received an SMS of successful transaction and on screen success message. But the amount if R700 does not show om my account. Logged account. Sent SMS proof and bank statement as proof of payment done 23 Aug showing on my bank statement 24 Aug , but till date no transactiin showing on my DSTV account. No response from DSTV on call logged although I follow up daily.