Payment made - no service recieved

I went to pay my DSTV on the 26th Jan at Spar, I was told they were off line, I then tried the following day at PEP they were off line! on the 28th I called DSTV and was advised that I could do a eft, I then explained to the agent that I am with FNB and they with ABSA, I told his that the payment will not reflect on the same day - his response to me was that its fine, because as I am connected as we speak I will not get cut off! I made payment, the next morning my account was suspended I called in at my cost - sent proof of payment (had no one contact me) then they reconnect me only to be disconnected the next day - this happened 3 times!! I now get a sms saying I have been disconnected again and owe them an amount of R549 (R399 that I HAVE paid) and R150 for the 3 times they have connected me! To date NOONE has contacted me from dstv when I emailed proof of payment Twice, i got an automated response saying someone will contact me within 24 hours! I am feeling very frustrated! I have paid! then I phone in almost daily at my cost and no one from dstv gives a damn!