MR
Makhado R
1 reviews | Active since Mar 2009
09 Feb 2016, 16:08
PAYMENT MADE NO DSTV!!!!
Multichoice debited my FNB Cheque account with my monthly premium of R719.00 on the 20th of January 2016 , but on Friday the 28th of January 2016 my services were deactivated . When I called Multichoice on the 30th of January I was advised that I had reversed the debit order . Monday the 1 of February 2016 I went into the bank , FNB , where the bank verified that the funds were not reversed bank into my account that indeed the debit order was successful . The lady I spoke to at Multichoice told me that I must reverse the debit order at the bank and then pay Mulitchoice via transfer since the debit order could not be traced . I then reversed the debit order at the bank on the 1st of Feb and then paid Multichoice via internet banking , well on 5th of February my services were deactivated again , I was advised that I also reversed the internet banking payment I made on the 1st , I have emailed proof of payment , have called my bank , they have confirmed the payment went through successfully to Mulitichoice , my money is missing and I have no DSTV . And up until now Multichoice has not been able to assist me but they have my money !
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DStv (MultiChoice)'s replyOfficial
16 Feb 2016, 11:41Hello makhado1,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply16 Feb 2016, 11:41
Official
Hello makhado1,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Please refer to your personal e mail address for more detail pertaining to your query.
To update or change any of your account information, you may also make use of the different options below.
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Your support, and that of all our customers, is important to us
Regards
Rupert
Best regards,