Payment made

I have the worst experience everytime I have query with multichoice choice. I went into the self service site searching for my balance and everytime I get a different balance to pay last Month my service was disconnected cause I didn't pay. Yesterday I paid 460r for the month it's my monthly fee plus r50 for reconnection so I foned them after holding on for 20min the consultant tell me I first have to pay for February when my service was disconnected and the new month. Why should I pay for something I couldn't watch since I was disconnected I'm under the impression that this is pay tv so why should I pay for a month I didn't watch and why should I forward my previous months proof of payment I made. When I asked for explanation I couldn't get any. I need to know why should I pay for a month where I was disconnected because they didn't give me service so how I can't pay r460 and have to pay r557 again that's more than r1000 and they don't even have proper shows to watch. I so annoyed with the incompetence of multichoice.