Payment made but you cut off my services

i made a payment on the 30 September 2020, and today my services were cut off. I called in and was told to send proof of payment and I did. no reconnection. i called again and spoke to a very arrogant Nomcebo. yes she can see the proof of payment however it needs to be in PDF.. like really???? i asked to speak to hermanager but nooo she says there are no managers available. can you just please reconnect my services and stop with the run around as I have never had any issues paying with cellphone banking. Will I be discounted on the day that I had no services?