PAYMENT MADE BUT STILL BEING DISCONNECTED!!

I called the call centre at the end of June & spoke to a consultant who gave me an amount to pay for the premium & the re-connection fee. This amount was paid in full on 03 July 2018. I sent the proof of payment to ********** I also phoned the call centre afterwards to check that they had received payment & that the service was active again. I spoke to Luthando Mamabolo who asked me to also send the proof of payment to her, which I did straight away. She then connected our service. Our service now keeps on being disconnected & I have to phone in every time to find out what is going on. I spoke to Lenah Ruthoane yesterday who said she would escalate the matter but we are still receiving sms's to make payment. I have provided proof of payment & I have confirmed with my bank that the amount was paid over to DSTV. Please attend to this matter urgently.