PAYMENT MADE BUT NO CONNECTION

A Payment was made for my Account to Multichoice for R350.00 on the 14th of August 2015, Up to now its still not showing in account. I have forwaded proof of payment and i was given case number ***3, I was promised response in 24hrs but now its 11 Days since payment and still i am still disconnected. I dont know what to do. My Account number with multi choice is ***2. We spoke with ABSA and received the following response:<br> <br> We spoken to ABSA (Lebo ABSA Internet Banking +***0) and the account number where the R350.00<br> was paid into is ***. ABSA confirmed that this transaction was succesfull. if you check the attached proof of payment you will also see