Payment made ,but dstv still cut

On the 31st of may I made a payment of R130 for my access package before it gets cut, on the 1 of June , I wake up to find the dstv has been cut, could not understand why, spoke to numerous agents that day at the call centre and was even told they would call back and advise but nothing, I called again like a fool and was told I need to pay a balance of R116? For what when I don't even have that package, R116 plus R130 (R246) made a payment for the package I have and done before time , there is no need for me to be disconnected Please explain. Terrible service no wonder people rather move onto Netflix and stream sites