1 reviews | Active since Jun 2010
Payment made and not reflected on my account
I am a new customer to DStv having purchased my decoder a week ago (24/07/2015) from Game Westgate. The sales rep at Game organised for the satellite installation, so no problem there. I then called Multichoice to open an account and immediately made payment for the remainder of July and paid in full for August. (ABSA to ABSA via internet banking)<br> <br> This payment is still not reflected on my account at Multichoice. I have sent emails (CASE NUMBER: ***) and to date have still not received any communication from Multichoice. <br> <br> If this the way that new customers are treated then I feel sorry for the existing customers and feel that I have wasted my time and money and should rather have gone for StarSat!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your activating query to the relevant department for urgent attention.
Feedback will be provided telephonically or by written correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have escalated your activating query to the relevant department for urgent attention.
Feedback will be provided telephonically or by written correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert