Payment issues every single month...i am honestly tired even when I requested a price lock... I feel like leaving this whole multichoice for ever and watch SABC

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I'm now loosing it with you guys... I came April to check on my decorder which stopped working and I was then convinced to take explora, its a decision that I was happy with... Then I requested for a price lock since I forever have issues with my payments...

I called on the 4th of April 2023 @2pm I spoke to Yonela (please listen to our voice call) I wanted to find out what is happening and what I needed to pay, Yonela said to me the is fault in what is showing on my balance because apparently they didn't cancel my old package and on top of that they gave me a new one, hence my amount is so over the moon, I then asked Yonela how much do I need to pay now while you guys resolve the issue, she said to me.. No u don't have anything to pay this month ur next payment date is on the 2nd of May, it will reflect how much needed to be paid after the issue is resolved.. She promised to give me a feed back within 24hours...she didn't do as promised...

27.04.2023 Yesterday I checked my balance AGAIN, it's still the same... No changes, no adjustments made... I called again.. I spoke to the lady, she then told me about the pro-rata that they forgot to tell me about... And she is sorry I must hold on the line for her, she will speak to her team leader since she is sitting right next to her... I held on the line.. She then said I'm fortunate enough the bosses are around and they will help resolve the issue I have(please listen to the voice call again) she promised to resolve this and will come back to me before 6pm...i was so happy and had hopes that finally I got help... I have another problem which I raised with her.. My PVR is not set, my decorder is not recording.. She then said to me she will see what she can do about it again she will speak to the bosses since they are around. 28.04.2023 @ 3pm today I called again I spoke to a Guy by the name of Brian who promised to escalate and resolve this issues of me...

Every single month I have a problem with what I need to pay, that is the main reason why I requested for a price lock when changing to explora... Which is still not helping.