nK
nonhlanhla K
1 reviews | Active since Jul 2021
10 Aug 2021, 08:27
payment issues
i am really really fed up with dstv and i want to take this mater further. i payed my monthly instalment before my debit order date and a few days later i got disconnected. their excuse was that the payment didnt reflect. i sent them the p[roof of payments. they said it would reflect in 48hrs. 48hrs have long passed and i still got disconnected. the excuse was i reversed my debit order. i payed my account via eft, no debit order went off, so how did i reverse something that didnt go off. im taking this matter further
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nonhlanhla K's updateReviewer Update
10 Aug 2021, 08:35I am speaking to an agent by the name of busisiwe, and she has the nerve to tell me that i am rude after womans day. what nerve. i am a paying customer and i have every right to be angry
nK
nonhlanhla K's update10 Aug 2021, 08:35
Reviewer Update
I am speaking to an agent by the name of busisiwe, and she has the nerve to tell me that i am rude after womans day. what nerve. i am a paying customer and i have every right to be angry
DStv (MultiChoice)'s replyOfficial
10 Aug 2021, 11:49Hi Nonhlanhla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Aug 2021, 11:49
Official
Hi Nonhlanhla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s replyOfficial
10 Aug 2021, 15:17Hi Nonhlanhla,
We apologize for the inconvenience caused.
Please the response we shared with you on 15 July 2021 when you first logged your query on Hello Peter.
Below is a summary of our telephonic conversation.
- Kindly note that the discounts for DStv Compact have been loaded
- We have activated the 24-month contract at R379.00
- Please note that your account is due with R254.57
Once again, we apologize for the inconvenience caused.
Thank you again for bringing this issue to our attention—please don’t hesitate to contact us with any further concerns.
After we resolved your query, you were supposed to make a payment of R254.57 to cover your service from 2021-07-15 to 2021-07-29. According to our records, we received a payment of R300.00 which basically covered the above period. The reason the Debit Order was above R600.00, is due to the fact that we collected last month and the month of August.
Please be advised that an amount of R 302.73 is due to reconnect your services until the 31\08\2021.
Kind regards
DStv: Hello Peter Team
We apologize for the inconvenience caused.
Please the response we shared with you on 15 July 2021 when you first logged your query on Hello Peter.
Below is a summary of our telephonic conversation.
- Kindly note that the discounts for DStv Compact have been loaded
- We have activated the 24-month contract at R379.00
- Please note that your account is due with R254.57
Once again, we apologize for the inconvenience caused.
Thank you again for bringing this issue to our attention—please don’t hesitate to contact us with any further concerns.
After we resolved your query, you were supposed to make a payment of R254.57 to cover your service from 2021-07-15 to 2021-07-29. According to our records, we received a payment of R300.00 which basically covered the above period. The reason the Debit Order was above R600.00, is due to the fact that we collected last month and the month of August.
Please be advised that an amount of R 302.73 is due to reconnect your services until the 31\08\2021.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply10 Aug 2021, 15:17
Official
Hi Nonhlanhla,
We apologize for the inconvenience caused.
Please the response we shared with you on 15 July 2021 when you first logged your query on Hello Peter.
Below is a summary of our telephonic conversation.
- Kindly note that the discounts for DStv Compact have been loaded
- We have activated the 24-month contract at R379.00
- Please note that your account is due with R254.57
Once again, we apologize for the inconvenience caused.
Thank you again for bringing this issue to our attention—please don’t hesitate to contact us with any further concerns.
After we resolved your query, you were supposed to make a payment of R254.57 to cover your service from 2021-07-15 to 2021-07-29. According to our records, we received a payment of R300.00 which basically covered the above period. The reason the Debit Order was above R600.00, is due to the fact that we collected last month and the month of August.
Please be advised that an amount of R 302.73 is due to reconnect your services until the 31\08\2021.
Kind regards
DStv: Hello Peter Team
We apologize for the inconvenience caused.
Please the response we shared with you on 15 July 2021 when you first logged your query on Hello Peter.
Below is a summary of our telephonic conversation.
- Kindly note that the discounts for DStv Compact have been loaded
- We have activated the 24-month contract at R379.00
- Please note that your account is due with R254.57
Once again, we apologize for the inconvenience caused.
Thank you again for bringing this issue to our attention—please don’t hesitate to contact us with any further concerns.
After we resolved your query, you were supposed to make a payment of R254.57 to cover your service from 2021-07-15 to 2021-07-29. According to our records, we received a payment of R300.00 which basically covered the above period. The reason the Debit Order was above R600.00, is due to the fact that we collected last month and the month of August.
Please be advised that an amount of R 302.73 is due to reconnect your services until the 31\08\2021.
Kind regards
DStv: Hello Peter Team