PK
Patricia K
1 reviews | Active since Mar 2014
03 Mar 2015, 16:33
Payment Issues
I have a serious with Multichoice. I made a payment on the 19th December and up to now nothing is happening. Multichoice is forever disconnecting my account and i have paid R295 x 2 plus reconnection fee of R50. in January this excludes the R295 that i paid in December. I really need someone who knows what is going on to contact me urgently and sort out this mess. I have sent numerous e-mail to Customer Service and so far there is no help from them. I even went to Multichoice in Soshanguve Thorntree and spoke to Pretty who promised to investigate and now when I call their offices she is never available for me. I spoke to Strike today and he also does not have answers. Can i ask that the next person who is going to call me have all the answers???
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Mar 2015, 09:26Hello pmkk,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number, however goes to voice mail. Please be advised that we have escalated your payment to our finance department for urgent assistance.
The reason why your payment was not allocated is because there was no customer reference on the payment.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number, however goes to voice mail. Please be advised that we have escalated your payment to our finance department for urgent assistance.
The reason why your payment was not allocated is because there was no customer reference on the payment.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply04 Mar 2015, 09:26
Official
Hello pmkk,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number, however goes to voice mail. Please be advised that we have escalated your payment to our finance department for urgent assistance.
The reason why your payment was not allocated is because there was no customer reference on the payment.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
We tried to contact you on your mobile number, however goes to voice mail. Please be advised that we have escalated your payment to our finance department for urgent assistance.
The reason why your payment was not allocated is because there was no customer reference on the payment.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,