PAYMENT GLITCH
I paid my account on the 3rd of August 2020 & was disconnected on the 4th August 2020, when I called you'll you said that Multichoice had a technical problem therefore it was disconnected. NOW I'M BEEN PUNISHED FOR YOUR PROBLEMS I'VE BEEN DISCONNECTED 3 TIMES ALREADY BECAUSE OF YOUR MISTAKES!!!! I'VE SPENT R60 ON AIRTIME CALLING & COMPLAINING!!!! NOBODY CAN RESOLVE IT. I NEED SOMEONE TO CALL ME BACK URGENTLY TO RESOLVE THIS ASAP
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
15 Aug 2020, 13:34Hi Malise,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Aug 2020, 13:34
Official
Hi Malise,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
's updateReviewer Update
15 Aug 2020, 13:49Thank you for your speedy response & resolving my query.
's update15 Aug 2020, 13:49
Reviewer Update
Thank you for your speedy response & resolving my query.
DStv (MultiChoice)'s replyOfficial
15 Aug 2020, 13:55Hi Malise,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, indeed the DStv experience technical error during the first week of August 2020. It does show that you made a payment before your services disconnected.
We have reconnected your services and reversed the R50.00 reconnection fee charged as it was the reason your services disconnected after you made a payment.
Your DStv account is now active and up to date.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, indeed the DStv experience technical error during the first week of August 2020. It does show that you made a payment before your services disconnected.
We have reconnected your services and reversed the R50.00 reconnection fee charged as it was the reason your services disconnected after you made a payment.
Your DStv account is now active and up to date.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply15 Aug 2020, 13:55
Official
Hi Malise,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, indeed the DStv experience technical error during the first week of August 2020. It does show that you made a payment before your services disconnected.
We have reconnected your services and reversed the R50.00 reconnection fee charged as it was the reason your services disconnected after you made a payment.
Your DStv account is now active and up to date.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that as per our telephone conversation, indeed the DStv experience technical error during the first week of August 2020. It does show that you made a payment before your services disconnected.
We have reconnected your services and reversed the R50.00 reconnection fee charged as it was the reason your services disconnected after you made a payment.
Your DStv account is now active and up to date.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
15 Aug 2020, 13:56Help us improve, Malise!
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Best regards,
DStv (MultiChoice)'s reply15 Aug 2020, 13:56
Official
Help us improve, Malise!
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
We hope your experience as our customer was improved the second time around, but we want to know for sure. Please take a few minutes to review the service given by clicking on this link: https://www.hellopeter.com/write-a-review/dstv-multichoice?source=UE9SVEFMX0NPUFlfTElOS19JTlZJVEU%3D&r=true
Best regards,