payment done with wrong reference not fix it Declined my proof of payment from the bank

I'm so disappointed with DStv multichoice when Im putting down my query no one attending this matter I still complaint with January payment I sent the proof of payment nothing changed they disconnected my dstv even now my TV is no longer working because my account is having outstanding balance because of the Reference number (wrong reference) then some interest on my account the consultants from multichoice they told the proof of payment that Capitec sent it to me they don't want it and I send them PDF form the one and even the statement from the bank when I asked them to open this TV they don't want and they charged me R1600 because of that missing amount of R539 while I'm busy paying my monthly bills even the insurance and the bank said they will not help me cz the proof of payment is the right one they sent now I don't know what to do with it this issue is no resolved I don't know i wish I can get help asap or please help me to close this account cause u ruining my name. please i beg u Multichoice. I regret to join this company cz thier service is poor even I went to Agency there WaterGlen they told me that they cannot help me who is gonna help me out with this account...... my customer number ***4