Payment done but still disconnected 2 days later.

This is my second complaint to dstv, it seems it the only way to get someone to come back to you. I paid my account at Pick n Pay on Wednesday already amunt R1150 when I got home my dstv was still disconnected I called 13 times finally got through to lady who told me to hold for two minutes while she activates my account, I held over the phone until my R29 airtime ran out listening to music. I called again was told I'm the 23rd caller ran out of airtime again. Went to their website to get another method of communication what up, I sent my request they rep**** and told me there they can't access my account I must go and pay (I have screen short on conversation) I rep**** to say I have paid on Wednesday already this was yesterday they rep**** to say no access to my account. I could have used this money for other things if I knew it was for nothing, expecially now working from home they do this. It so disappointing really.