Payment deducted but service disconnected

I am a DSTV streaming client these lot are pathetic at reconciling payments. They deduct funds from my debit card 00h17 on Saturday morning but then disconnect my service the Sunday I have been on calls and live chat since Sunday today is Wednesday 19H44. 3 reference numbers later proof of payment sent 4 times and still they cannot figure it out. Better yet I get an email saying eft takes up to 48 hours to reflect it’s not a damn eft if you deduct the funds. You literally just need to call your damn payment gateway to track the payment you deducted. I have had enough of you literally after only two months I keep getting told resolved within 24 hours it’s day ****** 4. Maybe I need to open a case of theft