Payment date

I payed R550 for my August service on the 27th July and then received an sms which says I must pay R62 but my monthly fee is R514. I called the call centre on *** and spoke to Kaylee Ingram who told me I payed before my payment date, so I should have payed R612 which I don’t understand because my service is not suspended. How do you pay an extra fee for something that is not suspended. Are they charging people for making payments early WOW. The call centre agent Kaylee Ingram said there’s no team leader to assist (How does a big company like Multi choice run without a team leader wow)