PAYMENT DATE

I called Multi choice in August 2020 ,to ask for my payment DATE to be changed from the 28th to the 6th, however my account was disconnected before the 6th in September, I then made payments and called and advised my payment DATE be changed to the 6th. Today the 2nd of October 2020 my subscription is disconnect when I call , the Consultant by name of Nolusindiso , tells me I didn't request for my date to be changed but my BANKING DETAILS! ***! I MAKE CASH PAYMENTS. THEY TELL ME I NEED TO PAY R1100+ FOR RECONNECTION, AS IF I HAVE THAT AMOUNT LYING AROUND WAITING FOR MULTICHOICE **** UPS. I CHANGED THE DATES FOR A REASON. THIS IS THE 3RD TIME THIS IS HAPPENING