Payment arrangement on price lock account

I have spoken to alot of consultants regarding my price lock accounts and payments arrangements were set up however strike date were different so were the amounts. i have set up payment arrangement's several times however non have been processed accordingly. At some point i was debited R2400 which was not agreed upon. Payments were not being made in the past two months as they were meant to be taken via debit order.

Another concern i have is the billing on my account. I remember when i took the price lock account i had already made a manual payment on the 26th of Nov 2017 of R450 and again on the 20th Dec 2017 but those amounts were not transferred to my pricelock account. As is online my account shows me three different account which are pricelock, residential and box office. My issue is that residential has its own price so does pricelock.

I would like to get a manager contact me from the arrangement department so a correct payment arrangement can be set up for the next 3 month of R1000 which the debt order should be taken on the correct dates not more and also correct amount should be requested.

I am highly aware of my account being in arrears however the unfortunate part is that if i do not sort this out it will affect my credit profile and i would like to settle the arrears and have my account back to normal until the price lock account ends.

Urgently may i request that i be contacted to set up a correct payment arrangement.