TM
Twiggy M
1 reviews | Active since May 2015
06 May 2015, 19:03
Payment and no connection
I paid DSTV R530 for a bill that was R528.97. My account is not connected because I owe R18.97<br> Besides that I tried the *120*68584# way and thisstupid system says that I'm not connected to that service.<br> I fone and Yandiswa asks me stupid questions even though I exlain that my airtime is running low. An hour later and my service is not connected.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
09 May 2015, 15:49Hello Fran99,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We confirm that all payments is reflecting on your account and your service has been activated on the DStv Extra Package as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We confirm that all payments is reflecting on your account and your service has been activated on the DStv Extra Package as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply09 May 2015, 15:49
Official
Hello Fran99,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We confirm that all payments is reflecting on your account and your service has been activated on the DStv Extra Package as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
We confirm that all payments is reflecting on your account and your service has been activated on the DStv Extra Package as requested.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert