1 reviews | Active since Feb 2015
PAYMENT ALLOCATION STILL NOT SORTED AFTER 2 WEEKS
Again, comes to no surprise that my account is still not sorted! This is my 3rd Hellopeter complaint, where Multichoice responded to my previous 2 exact complaint with NO ACTION!!!! I've e-mail bank statements, which they say is not sufficient proof, i've given the transaction reference number of *** which is on my statement, and still the *********** people can't put two and two together..... What now I ask? I'm battling 2 weeks with this issue and all empty promises and nobody returns any calls, only feedback is when I call.<br> <br> This is a disgrace and I will post this on my social media - NO SERVICE after STEELING MY MONEY!<br> <br> This is your last chance MULTI-***********!!!<br> <br> Sort my issue out!
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants that escalated your query to the relevant department for urgent attention
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,