EB
Estelle B
1 reviews | Active since Nov 2022
05 Dec 2022, 11:46
Payment allocation for a reference number I did not write on my bank but I e-mailed my reference with Proof of payment
I made a payment to DSTV, I e-mail them my proof of payment, I call they activate my account, then again after two days they de-activate my account, this has now been going on since the 28/11/2022, I e-mail, they don't check for my payment, I call, waste my airtime they switch on and then after two days they switch off again. Everytime you have to pay R50.00 reconnection fees.
I don't know how to get through to DSTV?????????
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Dec 2022, 11:47Hi Estelle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Dec 2022, 11:47
Official
Hi Estelle,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
EB
Estelle B's updateReviewer Update
07 Dec 2022, 09:45To whom it may concern
I am now sick and tired of being switched of, this is now the 4th time since I have made a payment to DSTV (just forgot to insert my customer number).
I have e-mailed my proof of payment to *** and they still coming back to me (refernence number ***0.
Everytime when I call in, I waste R20.00 to R30.00 airtime.
Everytime I get re-connected after they found my payment, they charge me R50.00 re-connection fee.
If you are so petty, please credit me for disconnecting me for a day.
If you do not want my subscription money, please feel free to credit me and unsubscribe me.
I expect my dish to be turned on in the next hour and to be credited for the re-connection fees charged.
Thanks
I am now sick and tired of being switched of, this is now the 4th time since I have made a payment to DSTV (just forgot to insert my customer number).
I have e-mailed my proof of payment to *** and they still coming back to me (refernence number ***0.
Everytime when I call in, I waste R20.00 to R30.00 airtime.
Everytime I get re-connected after they found my payment, they charge me R50.00 re-connection fee.
If you are so petty, please credit me for disconnecting me for a day.
If you do not want my subscription money, please feel free to credit me and unsubscribe me.
I expect my dish to be turned on in the next hour and to be credited for the re-connection fees charged.
Thanks
EB
Estelle B's update07 Dec 2022, 09:45
Reviewer Update
To whom it may concern
I am now sick and tired of being switched of, this is now the 4th time since I have made a payment to DSTV (just forgot to insert my customer number).
I have e-mailed my proof of payment to *** and they still coming back to me (refernence number ***0.
Everytime when I call in, I waste R20.00 to R30.00 airtime.
Everytime I get re-connected after they found my payment, they charge me R50.00 re-connection fee.
If you are so petty, please credit me for disconnecting me for a day.
If you do not want my subscription money, please feel free to credit me and unsubscribe me.
I expect my dish to be turned on in the next hour and to be credited for the re-connection fees charged.
Thanks
I am now sick and tired of being switched of, this is now the 4th time since I have made a payment to DSTV (just forgot to insert my customer number).
I have e-mailed my proof of payment to *** and they still coming back to me (refernence number ***0.
Everytime when I call in, I waste R20.00 to R30.00 airtime.
Everytime I get re-connected after they found my payment, they charge me R50.00 re-connection fee.
If you are so petty, please credit me for disconnecting me for a day.
If you do not want my subscription money, please feel free to credit me and unsubscribe me.
I expect my dish to be turned on in the next hour and to be credited for the re-connection fees charged.
Thanks