Payment allocation ( Customer number: ***0)

I have a query that's pending since the 25/11/2015 I have paid my monthly subscription using the incorrect customer number, I then called on the 03/12/2015 i was informed to send proof of payment to [Email Removed] they received it and responded on the 04/12/2015 with the ref no: ***, how ever on the 24/12/2015 the disconned the dish I called spoke to Mpho Seopa team leader i asked me to re-sent the proof of payment and to Nomvuyo as well, and they confirmed receipt and again on the 29/12/2015 it was disconned i called again they reconneted and i went to the Randburg head office on the 07/01/2016 I spoke to the team leader Precious Dube who gave me her word that my issue is resolved and wrote a note stating an amount of R200.00 for re-connect fees will be credited and I will have a credit of R126.73 and the amount of R380.00 that i paid on the 25/11/2015 still have to be allocated to my acc. I gave her and the consultant the emails that I have sent previously and the proof of payment. Again on the 11/01/2016 they disconnted I called again spoke to Tsepo Malope who was helpful he sent an email to MCA-Unallocated esc.Please help me more than 300 I've used on calls.