Payment allocation

I would like to report a poor service I got from Multichoice this month, I paid my subscription on the 29/04/2025 but on the 02/05/2024 my subscription was disconnected, I called the company they asked for a proof of payment I sent it, the agent reconnected me and said she is sending that proof of payment to the finance department for payment allocation. 5 days later I was disconnected again I have been calling the call centre for the whole month but I’m still disconnected. I spent more than R200 airtime trying to contact Multichoice and now I want my money back and I stop this subscription