Payment Allocation

Good day, <br> <br> The service that Multi-choice is offering is very poor though.<br> <br> I made a payment of R283.93 to my DSTV account via their website using my cheque card. Transaction done on the 14 July-15. To date, the money has not reflected on my account. I have phoned the call centre several times and I am sure the airtime I used now exceeds my monthly Compact subscription, have to stay on the phone more than 40min each time I call. I have done all what needs to be done including emailing the proof of payment to the payments email. To date I don't know where is that money. <br> <br> Can someone tell me what the hell is happening at Multichoice????? I am not going to call that call centre anymore because half the time they clueless. I am really annoyed.