Payment allegedly not received

<p>I went to multichoice randburg to pay for my account last week 24/06/2017. I used the self-service payment machine. While i was paying, the machine identified my account after i had entered my ID number. The payment process seemed to be going smoothly because i even verified my card number and submitted. After submitting, the machine said payment error. This was fine until i received an sms notification stating that the amount had been deducted from my account. I went to one of the customer care agents and told her the situation. She was not very helpful, gave me attitude and all. She told me that there is nothing they can do because my payment is not reflecting on their side. I asked for the manager, when she arrived she basically said the same thing. Now i don't see how this is my problem because its their machine i was using. I went back to the same multichoice the following day 25/06/2017. I asked them if they can see my payment; they told me that yes it was reflecting. Today ( a week later) i received an sms saying my account would be suspended. I am really disgusted by this lack of customer care!</p>