Payment agreement not followed by DSTV

<p>I made payment agreement with DSTV for monthly fees they forgot to deducted. I have a email confirmation for that agreement. for the first month correct amount was deducted. on the second month more than agreement was done. I called the call centre beginning of June 2017 and promises for correcting the error was going be communciated to me within two days. its 28 days later and still nothing. I sent an email ********** on the 12th June and up to the 28th of June 2017 still no reply. This is bad bad service from DSTV. where is customer service when you need it. Reference number given when i called was ********** 0-i78. Please assist with my case asap. </p>