AS
Azaan S
1 reviews | Active since Aug 2016
18 May 2017, 14:56
Payment
<p>On the 18 April at around 19:30 I spoke to Nthabiseng regarding my account.</p> <p>The arrangement was that I pay R899 at the end of April and I mentioned to her that at the end of May I would like to settle the total amount remaining on the price lock package.</p> <p>Today I have an E16-4 error message DUE TO NON PAYMENT. I called in now and after been on the phone for more then 35 minutes I was told I have to send an email to ********** my services to be reconnected.</p> <p>Please advise what the hell is going on?</p> <p>Ref number for the call on the 18 April : ********** 3-I85</p> <p>Case number after email was sent to ********** : ********** </p>
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Replies (2)
DStv (MultiChoice)'s replyOfficial
18 May 2017, 15:01Dear Azaan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s reply18 May 2017, 15:01
Official
Dear Azaan
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
18 May 2017, 16:43Dear Azaan
Thank you for taking our call today.
As discussed, we have reconnected your services and have referred your query to our Price Lock team to assist further.
Please accept our sincere apologies in this regard.
Feel free to contact us should you require any further assistance.
Best regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply18 May 2017, 16:43
Official
Dear Azaan
Thank you for taking our call today.
As discussed, we have reconnected your services and have referred your query to our Price Lock team to assist further.
Please accept our sincere apologies in this regard.
Feel free to contact us should you require any further assistance.
Best regards
Lebogang
Best regards,