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Derik M
1 reviews | Active since Oct 2014
10 May 2017, 12:08
Payment
<p>I paid my DSTV subscribtion via the Dstv website per credit card. Payment was not reflected on the Dstv system although the money was taken from my account, now I have been disconnected and need to pay a reconnection fee as well as make another payment to get reconnected in order to reinstate my subscription while they attend tobthe problem. How safe is this payments via website?</p>
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 May 2017, 13:25Dear Derik
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 May 2017, 13:25
Official
Dear Derik
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 May 2017, 10:24Dear Derik
We tried contacting you at 10:09 am to no avail.
The payment is still not reflecting on our end. Kindly send your proof of payment to ***. We will then refer it to our finance team for allocation and then the reconnection fee will be reversed.
We await you response.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply11 May 2017, 10:24
Official
Dear Derik
We tried contacting you at 10:09 am to no avail.
The payment is still not reflecting on our end. Kindly send your proof of payment to ***. We will then refer it to our finance team for allocation and then the reconnection fee will be reversed.
We await you response.
Regards
Elna
Best regards,