FZ
Futhi Z

1 reviews | Active since Oct 2023

19 Jan 2024, 15:39

PAYMENT

I am GAATVOL with multichoice. I keep getting disconnect even after sending POP emails have been sent but nothing has been done. from the 31st december i have been disconnected 5 times. i have spoke to supervisors Nqobile Luthuli and Kamohelo Rabaji from the Randburg call centre and both of them promised to resolve this matter but have failed to do so. i have been calling Multichoice every 2nd or 3rd day until today, which they put me on hold for over 30 minutes then i get cut off or they come back with reply that they have reconnected me but after 2 days again i get disconnected. today i called again and Thato took my call but then just hung up on me. Can someone who is cable of doing their job sort this matter if not can i get my money back including the money i loose in calling in and be put on hole for over 30mins and then Multichoice cancel all my accounts, monthly subscription, showmax and home internet and i will switch to the competition!!

THIS ABSOLUTELY REDICULOUS!!!

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Jan 2024, 15:47
Official
Hi Futhi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team