Payment ***8 not reflecting

I made a payment of 385 from my cell fone banking app, on the 26 May 2018 at 20:06 then I asked my dad to pay the remaining 20rand which he paid today. I called the customer care and spoke to a very rude Frederick who told me "just go and pay" is this the service that one needs from multi choice?? I have sent proof of payment to ********** and I would like positive feedback regarding this **********