Payment

I had requested DSTV to load a debit order which was not correctly loaded to run the 20th, I called in on the 22nd to check what was the issue and I was advised that the debit order will then run o the 20th July with the prorate amount of R676 included. I asked the consultant if it will not be cut off on the 1st and she said NO. on the 2nd the connection was cut off I had to call in an explain my story then it was reconnected and that consultant told me it will be cutting off after few days but there is no need for payment since this was not my fault they will just reconnect the TV. when I called in again after another cut off then they I was told I need to pay the R676 I explained to the consultant what had happened she then called her manager to listen to my call records and they made me hold for a while till the call was cut off and they did not bother to call me back knowing very well that if I call back I will find someone different. I had to pay that money anyway but I am very unhappy with how things were done knowing that it is not my fault and I was inconvenienced with that payment that came out unplanned. Till this day no one has contacted me.