VB
Virgil B
1 reviews | Active since Jun 2018
28 Jun 2018, 15:51
Payment
I have been up and down with dstv disconecting my service after i pay and wanting charge me for reconection i have always paid the amounts the agents told me to pay except for last month when i paid 15 sort because off the price increase and a spoke to a guy over the weekend and they messafed me that wverthing was sorted and disconected me again and i have to qait 2 more days for feedback
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
29 Jun 2018, 08:10Dear Virgil Barends
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Jun 2018, 08:10
Official
Dear Virgil Barends
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
03 Jul 2018, 11:17Good day Virgil Barends
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have currently investigating your concerns to the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply03 Jul 2018, 11:17
Official
Good day Virgil Barends
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We have currently investigating your concerns to the relevant department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
VB
Virgil B's updateReviewer Update
12 Jul 2018, 11:26Hi
I am still waiting on feedback from you guys the last persin that called me on 28 June has still not come back to
VB
Virgil B's update12 Jul 2018, 11:26
Reviewer Update
Hi
I am still waiting on feedback from you guys the last persin that called me on 28 June has still not come back to
VB
Virgil B's updateReviewer Update
20 Jul 2018, 12:16Hi its been almost a month and no response from you guys . I have tried calling but all managers seems to been conviently in meetings and i have requested that they call back but to date no one has responded this is not the way to treat customer queries
VB
Virgil B's update20 Jul 2018, 12:16
Reviewer Update
Hi its been almost a month and no response from you guys . I have tried calling but all managers seems to been conviently in meetings and i have requested that they call back but to date no one has responded this is not the way to treat customer queries