Paymemts not Reflecting

Hi.<br> <br> Since December last year I have been paying via the Payu option which o registered for. A few months into the new year, the payments don't reflect anymore.then in May it reflects again. I phone in every month to be reconnected and send my proof of payment to payments@multichoice and now it must be sent to enquiries which I get no feedback from. I spoke to a consultant earlier and she said I must send again, she will escalate it, which the other consultants did as well. no one phones me back or replies to my email. apparently I am charged at times for 2 decoders as well. a debit has been loaded for a bank I do not bank with. now the balance is R6 100. I can't be reconnected cause of this and I think it's so unfair that I must be given the go around while they get my money every month of the 25th. I don't get my statements as well.