Paying the subscription without an actual decoder

At the end of October 2020 we ordered a new decoder. We have been paying for this new decoder / subscription AND the insurance since then and have yet to receive this decoder. It has been sent all over SA because apparently they cannot successfully deliver a decoder to the Port Elizabeth area. The last time we had any feedback, this decoder was supposedly in East London. It's been almost a year later and no joy. This is the worst service we have ever received from anyone. Would not recommend DSTV to anyone. This is truly ridiculous, especially since we have been loyal customers for years.