Paying the service that I don't have or use

I don't know what to do they way multichoice dstv treat the customers the have a power ro give bills that's we don't owe because if you don't pay the have disadvantages that the can dissiconnected your channel I have a bill that am must pay on 15 January 2025 that I don't know where it's coming from the amount of R658.49 pay my dish every month fully because am in family compact I try ro make guery several times no one ever help me everyone come with own story the told me that I have internet that I use[or router] at my house that I explain to them I don't have any internet or router from dstv the must check if I use it at my house so I have to pay the amount that I don't know because if I don't do that the will dissiconnected me really this is a scheme from dstv the take advantage for the customers it's painful to pay something that u don't have or use I feel that dstv don't take customers serious and take advantage to us I cry the whole month calling day and night but no one ever help me so am paying lots of money for internet that I don't use please beware of dstv the take money from the customers for service we don't use I even tak with the lady from internet department but no solution the bill still the same