😡😡😡😡😡😡😡 Paying so much money for *******

I am beyond annoyed, I have just spoken to the 3rd agent requesting downgrade. Now I hear that I need to pay a fee to cancel pricelock but since December no one Eva told me there is a fee to be paid to cancel. How the hell can this be I am fed up they can even disconnect for all I care useless. On the portal I can't the WhatsApp same can't this is not acceptable stru........😡😡😡😡😡