Paying more than what the subscription costs.

Yoh! I'm really thinking of joining others and unsubscribing to this company. Dstv is making us pay more than we should. I always use the WhatsApp platform to get my balance and this ti's as always it was R448 (compact) including showmax which by the way is on pricelock. I paid using the capitec app and then. The dstv was off, we called them and they requested proof of payment which we sent, theily switched it on only for them to switch it off the next day... This happened for like 3 times. Then they tell us we owe showmax.... How do we owe showmax when 448 is the amount wev been paying for the whole year including it. Does it mean compact costs R450? Compact?!!. So adding showmax which is already added will jump to almost R500..... Noh I'm so disappointed in dstv... The service has dropped and this is really making me consider switching to streaming. Not happy at all.