Paying insurance for disconnected decoders

Item: DStv (MultiChoice)
Rating: 2
Author: Chad R

Over the years we have upgraded our decoders from standard view to HD PVR and so on. But recently I have realised that we have been paying insurance on our old decoders that are no longer in use. Even our old M-Net decoder was being charged for. Why do you continue to charge insurance on a decoder once you know it no longer is in use, surely you can pick up that the smartcard number is not active. This is basically theft. We have been paying for something for years that did not benefit us and we should be reimbursed.

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Replies (1)

DStv (MultiChoice)'s replyOfficial

21 Jan 2016, 16:44

Hello rossouw18,

Thank you for taking your time to contact us. We apologise for the delayed response.

Please be aware that we cannot cancel the insurance without the account holder request. For this reason, kindly contact our insurance department on *** for further assistance regarding your query.

Our insurance team operates Monday to Friday from 08h00 to 17h00.

Thank you for your invaluable support.

Should you require any further assistance, please don't hesitate to contacts us.

Please use one of the following communication channels below for assistance:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Kind regards
Dinah

DStv (MultiChoice)'s reply21 Jan 2016, 16:44

Official