KM
Kgotso M
1 reviews | Active since Apr 2013
04 Mar 2016, 10:33
Paying for what?
My account has been suspended twice in the past 10 days & currently still suspended. I have made payment & submitted POP to multichoice. They connect my account after sending POP & complaining to them directly, but after 5 days I get disconnected again????<br> <br> I have sent screen dumps from my bank statment confirming the paymnt & the actual POP but I have been left with a blank TV screen for the past 48 hours now & nobody has even bothered to respond to me.<br> <br> Increase in packagaes for what? For this terrible service & account management!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Mar 2016, 18:13Hello kgotsomkhonza,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to account, services has been reconnected and are active, but currently your proof of payment has not reflected yet, please do try and forward it to avoid services being suspended again
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Vivian
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to account, services has been reconnected and are active, but currently your proof of payment has not reflected yet, please do try and forward it to avoid services being suspended again
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Vivian
Best regards,
DStv (MultiChoice)'s reply06 Mar 2016, 18:13
Official
Hello kgotsomkhonza,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to account, services has been reconnected and are active, but currently your proof of payment has not reflected yet, please do try and forward it to avoid services being suspended again
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Vivian
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
with regards to account, services has been reconnected and are active, but currently your proof of payment has not reflected yet, please do try and forward it to avoid services being suspended again
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Vivian
Best regards,