PAYING FOR UTTER AND COMPLETE INCOMPETENCE

Just had a HORRIF8C EXPERIENCE WITH MULTICHOICE'S WHATSAPP PERSONEL, ZIKHONA. I ASKED HER HOW MUCH AN INTERNET DATA TOP UP WOULD BE AND SHE IMMEDIATELY TOPPED ME UP WITHOIT MY PERMISSION. MY QUESTION EVEN HAD??? WHICH TO MOST OF THE WORLD MEANS QUESTION? NOT CHARGE ME FOR SOMETHING I TEALLY DID GIVE PERMISSION TO BE CHARGEG FOR BUT IMQUIRED.. I RESENT THIS TYPE OF COMPLETE AND UTTER INCOMPETENCE RSPECIALLY BECAUSE I AM NOW PAYING FOR IT